Complaints and Claims

At Solera, we strive to ensure the complete satisfaction of our customers. One of the key tools we use to achieve this goal is the effective management of incidents, complaints, and claims related to our products and services.

Your cooperation is essential in this process. If you wish to submit a claim, we ask that you carefully detail the reason for it. Likewise, if you receive a damaged or defective item, we request that you describe the damage in detail and, if possible, attach photographs that clearly illustrate the issues with both the products and their packaging.

To better understand how we handle customer complaints and claims and to find the most appropriate solution, we invite you to review our Complaints and Claims Procedure. Find the link to the detailed document here.

If you wish to share any relevant information with us, please use the contact form provided below. Your participation is essential to continue improving our products and services.